e999's Privacy Policy

e999 always places the highest priority on its users' privacy. This Privacy Policy ("Policy") explains what information we collect from you when you use the e999login.cam website and related services, how we use it, who we share it with, and how we store and protect it. By accessing this website or creating an account, you are considered to have accepted the terms of this Policy. This Policy should be read alongside our Terms and Conditions.

e999 provides services only to individuals aged 21 or older. If a minor has created an account by mistake, their information will be deleted as soon as it comes to our attention.

1. Information We Collect

Various types of information may be collected from you when you create an account or use services on e999. This information is essential for operating the service.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Your chosen username and password (stored in encrypted form)
• Payment details required for deposits and withdrawals (such as relevant account details for bKash, Nagad, Rocket, Upay, or bank accounts)
• Identity verification documents (if required)

1.2 Information Collected Automatically

• IP address and device type
• Browser and operating system information
• Session logs: when you logged in, how long you spent on the site, which pages you visited
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

If we need to work with a verification service for identity verification or fraud prevention purposes, limited information about you may be received from that service. This information is used solely for account security purposes.

2. Purpose of Using Information

Collected information is used only for the purposes listed below. No information is sold to third parties for commercial purposes without your consent.

• To create, manage, and secure your account
• To process deposits, withdrawals, and transactions
• For age verification (21+) and identity confirmation
• To detect and prevent fraudulent activity
• To improve service quality and resolve technical issues
• To provide customer support as requested by you
• To notify you of changes to the service or updates to this Policy
• To meet applicable legal obligations

3. Cookie Policy

Cookies are used on the e999 website. Cookies are small text files stored in your browser that help improve the functionality of the site.

3.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security; these cannot be disabled.
• Functional cookies: Used to remember your preferences — such as language selection or display settings.
• Analytical cookies: Used to understand how many people visit each page; they do not identify you personally.

You can control cookies through your browser settings, but disabling essential cookies may cause some parts of the site to not work properly.

4. Information Sharing and Disclosure

e999 never sells your personal information. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Selected third-party service providers may be engaged for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical support, and fraud detection. These providers receive only the information necessary to carry out the specific task and are not permitted to use that information for any other purpose.

4.2 Legal Obligations

e999 is legally required to provide necessary information upon a formal request from a competent authority or a court order under the laws of Bangladesh.

4.3 Business Transfers

In the event of a future corporate restructuring or acquisition, user information may form part of that process. However, any new operators will also be bound by this Privacy Policy.

5. Data Protection and Security

e999 has put in place multiple technical and operational measures to protect your information:

• All data transmissions are secured through SSL (Secure Sockets Layer) encryption.
• Passwords are never stored in plain text — a strong hashing algorithm is always used.
• Payment information is processed within the secure environment of the relevant payment gateway; full card or account numbers are not stored on e999's servers.
• Firewalls and intrusion detection systems are in place to prevent unauthorized access to the system.
• Internal staff access to data is restricted through role-based access controls.

However, no method on the internet is completely secure. You are therefore encouraged to keep your password strong, not share it with anyone, and notify the support team immediately if you notice any suspicious activity.

6. Data Retention Period

Necessary information is retained for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations or dispute resolution needs. Once that period has passed, the information will be securely deleted or anonymised so that the individual can no longer be identified.

7. Your Rights

You have the following rights regarding the information held in your e999 account:

7.1 Right to Access

You may ask to know what information we hold about you. This request can be made via live chat or email.

7.2 Right to Correction

If any information in your profile is incorrect, you may request that it be corrected.

7.3 Right to Deletion

Where there is no legal obligation to retain it, you may request that your account and personal information be deleted. However, information related to ongoing transactions, outstanding balances, or investigations may not be immediately removable.

7.4 Right to Object to Processing

If you do not wish to receive marketing messages, you may request to stop receiving them at any time.

To exercise these rights, contact us via our 24/7 live chat or email. Support is available in both Bengali and English.

8. Children's Privacy

All e999 services are strictly for individuals aged 21 and above. Information from anyone under the age of 21 is not knowingly collected. If a minor is identified during the account verification process, that account will be immediately closed and the associated information deleted.

For more details on e999's commitment to responsible gaming, please read the Responsible Gaming page.

9. International Data Transfers

Due to technical infrastructure requirements, your information may be processed or stored on servers outside Bangladesh. Any such transfer ensures data protection in accordance with applicable international standards, and your information is not used beyond the scope of this Privacy Policy.

10. Third-Party Links and Services

The e999 platform may contain third-party elements such as game providers or payment service providers. They have their own privacy policies and manage information according to their own rules. e999 is not responsible for the practices of these third parties.

11. Changes to This Policy

This Privacy Policy may be updated from time to time to keep pace with service improvements or legal changes. If there are any significant changes, you will be notified via your registered email or through the platform. Continued use of the site after an update will be considered acceptance of the new policy.

To learn more about e999, visit our About Us page, or read the FAQ for answers to common questions.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact the e999 support team:

• Live Chat: 24 hours a day, 7 days a week (Bengali and English)
• Email: [email protected]

We will respond to your request as quickly as possible after receiving it.